Pearson Airport Pickup Procedure & Terms
All vehicles have a maximum capacity of four passengers.
How to Meet Your Driver
Upon arrival at Pearson International Airport:
- Proceed to the Prearranged Services Booth located inside the terminal.
- Provide the agent with:
- Your name
- The taxi company name: City Cabs Kitchener
- The agent will dispatch a City Cabs vehicle from the compound lot.
Pick-Up Locations by Terminal
- Terminal 1: Arrivals – Post A
- Terminal 3: Arrivals – Post 7
If you experience any issues at the airport, please call our office at 519-747-7777.
Terms and Conditions
No-Show Policy
- The driver will wait at the airport compound lot for up to 15 minutes from the scheduled pickup time (“compound time”).
- If the customer has not arrived and cannot be reached, the driver will contact the City Cabs office.
- Our team will attempt to reach the customer a final time. If unsuccessful, the driver will be authorized to declare a No Show.
- If a No Show situation occurs, the full fare of $115.00 is charged and retained by the driver who will then leave.
Wait Time Charges
- If the customer makes contact and requests the driver to wait beyond the initial 15-minute window, a wait time charge of $40.00 per hour applies – payable in the vehicle via Debit/Credit/Cash
- If your trip was prepaid by credit or debit, this extra charge cannot be added to the original payment and must be paid in the vehicle directly to the driver.
Flight Monitoring
We monitor flight schedules to adjust pickup times in the event of delays. However, any delay on your part after the confirmed compound time is subject to the standard $40.00 per hour wait fee, subject to successful communication with you and our Call Centre.
Customer Responsibilities
It is the customer’s responsibility to ensure all booking details are accurate, including:
- Flight number
- Date
- Pickup time (compound time)
- Destination
- Contact Information (Telephone number especially, so you can be reached)
If your actual drop-off location is outside the area covered by your original booking, any additional fare must be paid directly to the driver at the time of the ride.
Modifying Your Booking
If you need to make changes to your pickup time or any other details:
- Please call our office at 519-747-7777 or reply to the email confirmation you received
- Changes must be made before a driver is assigned (75 minutes prior to pick-up time)
- Any failure to update booking details in time may result in additional charges
Booking Confirmation
Once your booking request is submitted, our office will:
- Review and process the request
- Send you a booking confirmation with all the necessary details
If you receive any calls from City Cabs around the time your pick-up is scheduled – please answer the phone, either our Call Centre or your Driver is trying to reach you!